Terms and conditions and returns policy

GENERAL TERMS AND CONDITIONS OF SALE ALUPIECES.FR

Article 1 Information about the Seller
This ALUPIECES.FR site is published by the company ETS GRANON Père et Fils, with capital of €38112, whose registered office is at 526 CHEMIN DE DORIO 84300 CAVAILLON, registered under number 323 119 099 with the Avignon Trade and Companies Register.

Article 2 Scope of these general terms and conditions of sale (hereinafter referred to as "GTCS")
The GCS can be consulted directly on the Site and are exclusively applicable, without reservation, to all online sales of products on our site ALUPIECES.FR (hereinafter referred to as "the Site").
The GCS govern exclusively contracts for the sale of products online to buyers established in mainland France and having the status of consumers.
The GTCS and the online order are the only contractual documents binding on the parties. Any information contained in any other documents, catalogues, prospectuses or photographs of products is given for information purposes only.
By ticking a box provided for this purpose, you acknowledge that you have read and accepted the Terms and Conditions of Sale before placing your order. Any validation of an order implies acceptance of the GCS in force on the day of the order.
We reserve the right to modify these GTC at any time. In the event of modification, the applicable GTC shall be those in force at the date of the order. You may request to obtain a copy of the current GTC.
The invalidity of one or more clauses of the GTC shall not invalidate the GTC as a whole. Similarly, the temporary or permanent non-application of one or more clauses by the seller does not in any way constitute a waiver of the other clauses of the GTCS, which continue to have effect.

Article 3 Prices
In accordance with article L.112-1 of the French Consumer Code, the sale prices for each product in the electronic catalogue are given in euros, inclusive of all taxes.
The applicable sale price for the product is the current price shown in the online electronic catalogue on the day the order is placed.
The total amount due by the buyer is indicated on the order confirmation page.
In the event of a promotion, we undertake to apply the promotional price to all orders placed during the period in which the promotion is advertised.
In the absence of any mention of a specific duration, sales offers on the Site are valid as long as the products appear in the electronic catalogue and within the limit of available stocks.
The offer is accepted by the Buyer as soon as the order is confirmed, using the digital validation process.
We reserve the right to change our prices at any time. However, we guarantee that the price in force on the day of the order will apply.

Article 4 Products
All our products are accompanied by a description in the form of text and images. ALUPIECES.FR cannot be held responsible for any errors affecting the characteristics of the product. You are required to read the description of each product before placing an order. The photographs illustrating the products do not constitute a contractual document and are for information purposes only.
Our products and prices are valid as long as they appear on the ALUPIECES.FR website, and while stocks last.

The products offered for sale are subject to stock availability. If an item is not available at the time the order is placed, a restocking period of 2 to 5 weeks may be necessary. This lead time is indicated on each product sheet for information purposes only. It does not include holiday periods and public holidays, which may result in longer processing and dispatch times for orders.

The products comply with the requirements of article L.411-1 of the French Consumer Code relating to personal health and safety, fair trading and consumer protection at the time they are placed on the market.
A product made to measure, personalised or in a colour not stocked by ALUPIECES.FR shall not be returned, exchanged or reimbursed. It is the customer's responsibility to check carefully all the information provided at the time of ordering (size, colour, reference etc.). Validation and payment of the order constitute definitive confirmation of the choices made by the customer. 
In the event that the buyer provides information that is false, inaccurate, out of date, incomplete, misleading or likely to mislead, he alone will be liable for the consequences.

The purchaser expressly acknowledges that his/her account is strictly personal and may not be shared or transferred to anyone else. Parents of minors are solely responsible for the use that is made of their identifiers and the actions carried out with their identifiers, even if they pre-record their identifier on their computer or on any other type of equipment, thus enabling automatic connection to the Site.

Article 5 Ordering
To place an order, the purchaser fills in his/her virtual basket, indicating the products selected and the quantities required, then clicks on the "Order" button and provides the information relating to the collection of the products and the method of payment.
Before confirming your order, you can check the details and total price of your order. You can also return to the previous pages to modify your order.
The offer to sell is accepted when the buyer confirms the order. Confirmation therefore implies unreserved acceptance of the GTCS on your part and forms the contract.
As soon as possible after placing your order, we will send you an e-mail confirming receipt of your order and payment.
If you wish to modify your order after confirming it, this modification is subject to our acceptance.
We reserve the right to refuse any order for legitimate reasons, in particular if the quantities of products ordered are abnormally high for buyers who are consumers.

Article 6 Delivery/Return
Delivery times are indicated in number of working days, for each of the products on the ALUPIECES.FR site. They correspond to the carrier's preparation, dispatch and distribution times. The ALUPIECES.FR site may not be held responsible for any delivery times not respected by the carriers. The products are delivered to the address that you indicated when you placed your order. Delivery will be made by Colissimo, Chronopost or Carrier (courier) on average from D+1 to D+15.

The customer is responsible for the accuracy of the information provided at the time of ordering, in particular the delivery address. ALUPIECES.FR shall not be held liable in the event of an error in the address provided (e.g. incorrect or missing street number, incomplete street name, postcode error, incorrect town name, etc.), resulting in a delay, non-delivery or return of the parcel. Shipping costs shall be borne by the customer. No reimbursement of shipping costs will be made, even if the product is reimbursed.

When the product is delivered to the address indicated on the order form by a carrier, it is your responsibility to check that the product delivered is in good condition. This check must be carried out in the presence of the delivery person. In the event of damage or missing items, it is your responsibility to express your reservations on the delivery note or the transport receipt. CAUTION: the words 'subject to unpacking' have no value; it is imperative that you describe the condition of the packaging of your item, specifying the damaged, torn or open parcel; the damaged area: top, corner, top, and possibly refusing the product. Confirm these reservations by registered letter with acknowledgement of receipt to the carrier and send a copy of this letter to ALUPIECES.FR 526 CHEMIN DORIO 84300 CAVAILLON. No claim will be accepted if these instructions are not followed.

Processing of returns not delivered by our partners for NPAI reasons (does not live at the address indicated); as soon as we receive your parcel in our premises, we will contact you to arrange for it to be reshipped (reshipment costs to be borne by you), or for the amount of your article to be refunded (excluding delivery and return costs) by sending us a registered letter with acknowledgement of receipt to the following address: ALUPIECES.FR 526 CHEMIN DORIO 84300 CAVAILLON, a refund will be made by transfer to your bank account within 15 days of receipt of your registered letter with acknowledgement of receipt.

For returns of unclaimed parcels to a parcel relay (or consignee), despite the notifications sent by the carrier, the customer will have to pay the amount of the new delivery charges so that the original order can be reshipped. If the returned parcel does not reach us, no refund or compensation will be given.. The customer remains solely responsible for the consequences and costs associated with non-receipt of the order. 

For refused parcels, as soon as we receive the parcel in our premises, we will contact you to find out the reason for the refusal and put in place a solution to rectify the situation. Either by re-sending the parcel at the customer's expense, or a refund of the amount of your article (excluding return and delivery costs) on request by registered post with acknowledgement of receipt to the following address: ALUPIECES.FR 526 CHEMIN DORIO 84300 CAVAILLON, the refund will be made by transfer to your bank account within 15 days of receipt of your registered letter with acknowledgement of receipt.

ALUPIECES.FR shall not be held liable in the event of a force majeure event, such as bad weather, fire or flood, or in the event of a strike by our partners.

In the event of a defective product likely to be covered by the warranty, the purchaser must first contact the warranty department ALUPIECES.FR customer by e-mail to: contact.alupieces@gmail.com. A After-sales service claim form will then be sent to the purchaser, who must complete it and return it together with the necessary supporting documents (description of the fault, photos and/or videos), etc.). No returns will be accepted or processed without prior agreement and without validation of the form by ALUPIECES.FR. Return costs remain at the customer's expense, including in the case of a return under guarantee.

We retain ownership of the products sold until full payment of the order price, including delivery costs.
In accordance with article L. 216-4 of the French Consumer Code, any risk of loss or damage to the goods is transferred to the buyer at the time when the buyer or a third party designated by the buyer takes physical possession of the goods.

Article 8 Payment
The price is due and payable in cash, in full, as soon as you confirm your order.
Online payment :
Online payment is made immediately when the order is placed on the site and only by credit card via Payplug or Mandat administratif.
The Site is equipped with a secure online payment system enabling the buyer to encrypt the transmission of his/her bank details.
The Site uses several secure payment modules, of the SSL (Secure, Socket, Lyer) type, so that the information is encrypted by software and cannot be read by any third party. Payment is made in full via Payplug.
Any sum not paid on the due date (particularly if your bank rejects the payment if you use a deferred debit card) will be subject to interest at the legal rate without notice.
We reserve the right to cancel the contract by e-mail if your bank rejects your payment if you use a deferred debit card.

Article 9 Claims
In the event of non-conformity of one or more products with the order, you are required to send us a complaint at the time of receipt of the order or at the latest within 48 hours of receipt, in order to obtain a replacement product or a refund. It is up to you to prove the reality of the defects or anomalies found in the products. You must give us the opportunity to ascertain these defects in order to remedy them.
In all cases, we are not liable to pay any compensation or damages.
In the event of equipment incompatibility, no compensation or refund will be made and ALUPIECES.FR cannot be held liable.
We accept no liability for lost or damaged parcels.
Any claim whatsoever must be made by registered letter within 48 hours (from receipt of the goods) to : ALUPIECES.FR 526 CHEMIN DORIO 84300 CAVAILLON, after which time no claim will be accepted.

Article 10 Guarantees
The guarantee does not apply to replacement due to normal wear and tear of the product, failure to comply with fixing and protection instructions, or damage or accidents caused by lack of maintenance, incorrect use, installation on a damaged or unsuitable surface, electrical surges or exceptional natural events (lightning, storms, hail, floods, etc.).

Lacquering / TECHNAL colours: for anodised finishes, our guarantee covers the permanence of the colours and the uniformity of their ageing, 10 years for Technal satin silver, 5 years for other mineral-type anodised finishes. For lacquered finishes, our guarantee covers: the adhesion of the lacquer over a period of 10 years, its resistance over time, the permanence of the colour and the uniformity of its ageing over a period of 10 years for Technal satin white, 5 years for other colours and 15 years for Exclusives Downtown. The lacquered finish has a gloss level of 80%, the satin finish 30% and the textured finish only 5%. The thickness is 20 microns.

Hardware (locks, castors, latches, handles, squares, etc.) 2 years.
Bubendorff roller shutter motors are guaranteed for 5 years. Bubendorff spare parts are guaranteed for 2 years.
The various accessories for Mariton mosquito nets and blinds (ballast, chains, locks, plastic kits, handles) are guaranteed for 1 year, tools for 1 year and ready-to-install products are guaranteed for 2 years. For the final destination of the product in a tertiary structure (not a private home), the parts are guaranteed for 1 year.

In accordance with article L111-1 of the French Consumer Code, the seller must provide the buyer with the following information before the conclusion of any contract, in a legible and comprehensible manner:

• • The essential characteristics of the products, taking into account the communication medium used and the good or service concerned;

• • The price of products, pursuant to Articles L. 112-1 to L. 112-4 ;

• • In the absence of immediate performance of the contract, the date or time by which the seller undertakes to deliver the product(s);

• • Information relating to its identity, postal, telephone and electronic contact details and its activities, insofar as this is not apparent from the context;

• • Where applicable, information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence of and procedures for implementing guarantees and other contractual conditions.

• • The possibility of having recourse to a consumer mediator under the conditions set out in Title I of Book VI.
    All our products are covered by the legal guarantee of conformity set out in articles L. 217-4 to L. 217-14 of the French Consumer Code and the guarantee against hidden defects set out in articles 1641 to 1649 of the French Civil Code.

Article L. 217-4 of the French Consumer Code :
The Seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity at the time of delivery.
He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation, where the latter was his responsibility under the contract or was carried out under his responsibility.

Article L. 217-5 of the French Consumer Code :
The goods conform to the contract:
1° Whether it is fit for the use ordinarily expected of similar goods and, if so :

• • if it corresponds to the description given by the Seller and has the qualities that the Seller has presented to the Buyer in the form of a sample or model;

• • it has the qualities that a Buyer may legitimately expect in the light of public statements made by the Seller, the producer or his representative, particularly in advertising or labelling;

2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the Buyer, brought to the attention of the Seller and accepted by the latter.

Article L. 217-12 of the French Consumer Code :
Any action arising from a lack of conformity must be brought within two years of delivery of the goods.

Article 1641 of the French Civil Code

The Seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the Buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them.

Article 1648 of the French Civil Code

Any action arising from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.

Agreements which directly or indirectly exclude or limit the rights relating to the guarantee of conformity of the goods, the commercial guarantee or the provision of after-sales services, concluded between the seller and the buyer before the latter has made a complaint, are deemed not to have been written, in accordance with Article L241-5 of the Consumer Code.

However, such agreements are valid if they are concluded between the seller and the buyer after the latter has made a complaint.

Article 11 Liability and force majeure
We cannot under any circumstances be held responsible in the event of non-performance or poor performance of the contract due to your fault, to the insurmountable and unforeseeable fault of a third party to the contract or to force majeure.

Article 12 Right of withdrawal / Returns
You have the right to withdraw from this contract without giving any reason within a period of fourteen days from the date of receipt of your order by yourself, in accordance with Article L.121-20 et seq. of the French Consumer Code, or by a designated third party other than the carrier. For your convenience, we have extended this withdrawal period to 30 calendar days.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement, by letter sent by registered post with acknowledgement of receipt to ALUPIECES.FR 526 CHEMIN DORIO 84300 CAVAILLON.
You can use the model withdrawal form (available on the site). In order for the withdrawal period to be respected, all you need to do is send your communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
You must return the goods to ALUPIECES.FR without undue delay and, in any event, no later than thirty days after you have informed us of your decision to withdraw from this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the thirty-day period. You must bear the direct cost of returning the goods. We remind you that " The purchaser is hereby informed that, pursuant to paragraph 3 of article L. 121-20-2 of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the purchaser's specifications or clearly personalised goods offered for sale on our Site. "We only cover the cost of returns in the event of an order preparation error.
The product must be returned in its original packaging, unopened, undamaged and in perfect condition with all its accessories (screws, electric cable, remote control, instructions, etc.) so that it can be remarketed. Failing this, the product cannot be taken back, will not be reimbursed and will be made available for collection for 30 days at our premises.
After receipt and acceptance of your parcel by our services, depending on the nature of the product, available stocks and your wishes, we will offer to send you an exchange product of equivalent value. If you choose to be reimbursed, a transfer of the amount of the returned products will be made within 15 days of acceptance of your return. We do not guarantee that we will receive your returned item. We cannot be responsible for returns that are not received.
In the event that you withdraw from this contract before dispatch, we will reimburse you for any payments relating to your withdrawal, including delivery costs (with the exception of any additional costs arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by ALUPIECES.FR). We will make the refund using the same method of payment that you used for the initial transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.

Article 13 Intellectual property
The elements reproduced on this Site (photographs, videos, presentations, visuals, texts, drawings and images) are the exclusive property of ALUPIECES.FR and are protected by copyright and trademark law.
You are therefore prohibited from reproducing, distributing or generally exploiting these elements without the Vendor's express prior written authorisation. In the event of a breach of this prohibition, the Buyer may be prosecuted.

Article 14 Mediation
In the event of a dispute, you should first contact our customer service department by e-mail contact.alupieces@gmail.com or by post at ALUPIECES.FR 526 CHEMIN DORIO 84300 CAVAILLON or by telephone on 04 13 71 01 56 from Monday to Friday, 2pm to 6pm.
If your request for a complaint to the consumer service is unsuccessful, or if our service does not respond within two months, you may submit the disagreement between us relating to these GCS to a mediator.
The mediator will work independently and impartially to bring the parties together to find an amicable solution.
SAS CNPM - MEDIATION CONSOMMATION 27 Avenue de la libération 42400 Saint-Chamond
Tel: 09 83 24 74 88 http://www.cnpm-mediation.org
The parties are free to accept or refuse mediation and any solution proposed by the mediator.
Online dispute resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng

Article 15 Jurisdiction and applicable law
In the absence of an amicable agreement, you may refer to the courts any dispute relating to the existence, interpretation, conclusion, performance or termination of the contract and any documents connected with the contract.
The place of jurisdiction is the defendant's domicile (article 42 of the Code of Civil Procedure) or the place of actual delivery of the goods or performance of the service (article 46 of the Code of Civil Procedure).
AVIGNON COMMERCIAL COURT 2 Boulevard Limbert 84098 AVIGNON
Tel: 04 90 14 31 82 https://www.greffe-tc-avignon.fr/

The sales contract and the GTC governing it are governed by French law.